Privacy Policy
Last updated: 07 December 2025
Emma Does Pottery ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This policy explains what information we collect, how we use it, and the steps we take to keep it safe. We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and relevant obligations under Australian Consumer Law (ACL).
Information we collect
We only collect personal information that is reasonably necessary for the operation of our store and the fulfilment of orders. This may include:
Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment information (processed securely through our third-party payment provider [Stripe] – we do not store card details ourselves).
We may also receive basic technical information automatically when you visit the website, such as browser type, pages visited, and general device information. This is used for site functionality and, performance and website analytics only.
How your information is used
We use personal information solely for purposes related to running our business, including:
Processing and fulfilling orders
Contacting customers regarding orders, deliveries or enquiries
Providing customer support
Maintaining business records as required by Australian Law
Improving website performance and user experience
We do not use your personal information for marketing without consent. We do not automatically subscribe anyone to marketing emails or newsletters.
Consent
By placing an order, submitting a form, or contacting us directly, you consent to the collection and use of your information as described in this policy.
If we ever introduce optional marketing communications in the future, customers will only be added with express opt-in consent and may unsubscribe at any time.
Sharing of information
We value your privacy and do not share, sell or trade your personal information with third parties for marketing or external use. Information may only be shared where necessary to complete your purchase (e.g. Australia Post/couriers for delivery, payment processors for secure transaction handling) or where required by Australian Law. Any third-party services we use are selected on the basis that they comply with relevant Australian privacy and data protection standards.
Data storage and security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure. Data is stored securely through our website platform and/or payment processor using modern security standards and encryption protocols where applicable.
Access and correction
You may request access to the personal information we hold about you, or request corrections if your details are inaccurate or out-of-date. Requests can be made via email at enquiries@emmadoespottery.com.au
Retention of information
We retain customer information only for as long as required for business, tax, or legal purposes. After this, information will be securely deleted or de-identified.
Cookies and website tracking
Our website may use basic cookies to enable functionality such as shopping cart retention or page navigation. These cookies do not collect personal data unless voluntarily provided through checkout or forms. You may disable cookies in your browser settings if preferred, though some features may not function as intended.
Updates to this Policy
This Privacy Policy may be updated occasionally to reflect website, business, or legislative changes. The updated version will always be published on this page, with the effective date published at the start of the policy.
Contact Us
For questions, corrections or concerns regarding this Privacy Policy, please contact Emma Does Pottery
at enquiries@emmadoespottery.com.au